Contact Us

As a responsible operator licensed to serve Australian clients, rainbet (operating as rainbetz.com) is committed to providing direct, secure, and timely communication channels for all customers and stakeholders. You may contact our support team using the information and tools outlined below, with all queries handled in accordance with applicable Australian gambling regulations and international best practices.

To ensure consumer protection and guarantee regulatory transparency, rainbetz.com supplies multiple avenues for both general enquiries and formal complaints, including:

Email Support (24/7): Please direct all support requests to [email protected]. This address is monitored at all times, and you can expect a response within one business day. All communication is handled securely and in accordance with relevant privacy and consumer protection laws.
Contact Form: Complete the secure online contact form below with your name, email, and a brief message. Submissions are processed by our customer service team in compliance with both internal protocols and external regulatory requirements.
Live Chat: For urgent assistance, utilise our live chat service available via rainbetz.com. This is the fastest support channel, operated continuously through 2025.
Official Website: All official updates and information are provided at https://rainbetz.com.
Social Media (for general communication only):
- Twitter: @rainbet
- Telegram: t.me/rainbet
Please note: Do not submit sensitive personal, financial, or account-specific matters via social media, as these channels are not suitable for confidential support or dispute resolution.
Headquarters: Zuikertuintjeweg (Zuikertuin Tower), Willemstad, Curaçao
Regional Office: Autonomous Island of Anjouan, Union of Comoros

Contact Form (Secure Submission - LoT Structured)

If you require support, please use the secure form below. We request your email and message only, never share passwords or payment details. All communications are encrypted and processed by rainbetz.com support staff in full compliance with Australian privacy law (including the Privacy Act 1988 (Cth)):

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Information & Regulatory Disclosures (System 2 + LoT)

Corporate Identity:
rainbet operates exclusively through rainbetz.com, managed by a registered N.V. entity (registration number 163051), with headquarters at Zuikertuintjeweg (Zuikertuin Tower), Willemstad, Curaçao. Regional representation in Australia is supported from our Anjouan office for compliance with multi-jurisdictional standards. All Australian-facing gambling services are provided in accordance with the Interactive Gambling Act 2001 (Cth) and associated AU industry regulations through 2025.
Licensing and Regulation:
rainbetz.com holds a valid Curaçao eGaming Master License (No. 365/JAZ, Government of Curaçao, valid through 2025) and an Internet Gaming License (Anjouan, Union of Comoros, valid through 2025). These licenses govern the operation, ensure regulatory oversight, and set forth requirements for communications, data protection, and dispute management.
Privacy and Data Protection:
All communications with rainbetz.com, including email and contact form submissions, are processed in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Personal information is protected, never sold or shared with unauthorised parties, and used solely for the fulfilment of your request or legal obligations. See rainbetz.com/privacy for detailed policy.
Dispute Resolution Process:
- Initial complaints should be submitted in writing via [email protected] or the contact form, with all relevant details.
- A rainbetz.com representative will acknowledge receipt within one business day and provide a transparent timeline for internal review.
- Should resolution be unsatisfactory, you may request escalation per international mediation standards or applicable external dispute resolution (EDR) services as required by relevant AU legislation and licensing regimes.
- All customers retain statutory consumer rights under Australian Consumer Law, with no effect on non-waivable protections.

Regional Compliance Note: rainbetz.com supports Australian clients and abides by all relevant AU regulatory frameworks, including consumer protection standards, advertising restrictions, and dispute resolution obligations through 2025.
Responsible Gambling: For support relating to responsible gambling, or to report a compliance concern, contact our support address; additional resources are available through Australian government help lines.
Brand Limitation: Contact and legal information is valid exclusively for rainbetz.com. No rainbet service is operated under any other web domain.
All information is current and accurate as of 2025.