Privacy Policy

This Privacy Policy outlines how rainbet, operating exclusively via rainbetz.com, manages and protects the personal information of players and visitors in compliance with Australian privacy law and industry standards. The policy applies to all users accessing rainbetz.com as of 18 June 2025 and supersedes all previous versions. Your privacy and data rights are integral to our operations and regulatory obligations.

Who We Are

OBSERVE: rainbet is operated by a legally registered entity with international gaming credentials. All supplied corporate data has been verified, and oversight aligns with multi-jurisdictional standards as relevant in the Australian context.

Operator Legal Name: rainbet N.V.
Legal Address: Zuikertuintjeweg (Zuikertuin Tower), Willemstad, Curaçao, Registration No. 163051
Active Gaming Licences:
- Curaçao eGaming Master License (No. 365/JAZ), valid through 2025, issued by the Government of Curaçao (Gaming Services Provider N.V.)
- Anjouan Internet Gaming License, valid through 2025, issued by the Autonomous Island of Anjouan, Union of Comoros
Contact Information for Data Protection:
- Email: [email protected] (Data Protection Contact)
- Official Website: rainbetz.com

REFLECT: You may contact us regarding privacy matters or data protection issues at the provided email address. All personal data is managed under professional oversight in accordance with best privacy practices and applicable legislation.

What Personal Data We Collect

OBSERVE: rainbet, via rainbetz.com, collects several categories of information for lawfulness, transparency, and accountability in line with the Australian Privacy Act and prevailing AML/KYC standards.

Personal Identification Data: Full name, date of birth, government-issued identification, address, e-mail address, and phone number.
Technical Data: IP address, browser/device information, operating system, log files, connection timestamps.
Payment and Financial Data: Payment account details, transaction records, deposit/withdrawal history, and relevant billing information.
Behavioral & Usage Data: Betting activity, game participation, session times, clickstreams, and user preferences.
Cookies and Similar Technologies: Session identifiers, tracking cookies, device fingerprinting, and data from permitted third-party analytics tools.

REFLECT: Data collection is strictly limited to that necessary for the purposes described herein, with every effort made to minimize unnecessary retention in keeping with AU law and international privacy best practices.

Legal Basis for Processing

OBSERVE: rainbet processes your data on multiple lawful grounds, prioritizing transparency and explicit user consent where required by AU and relevant laws.

User Consent: Explicit consent is acquired prior to processing data for optional services such as direct marketing, cookies, and profiling activities not required for account functioning.
Contract Fulfillment: Data processing is essential for establishing and administering user accounts on rainbetz.com, conducting gaming transactions, processing payments, and providing requested services.
Legal & Regulatory Compliance: Where required by law, rainbet fulfills legal obligations including Know Your Customer (KYC), Anti-Money Laundering (AML) checks, responsible gambling controls, and legal reporting duties as mandated by AU regulations and international gaming authorities.
Legitimate Interests: Processing is justified to improve site functionality, prevent fraud, ensure integrity of gaming operations, and conduct statistical or market analysis, balanced carefully against your privacy rights.

REFLECT: All processing is carried out in accordance with relevant legal requirements and regulated Australian practices, with documentation retained for audit and compliance purposes through 2025.

Purpose of Processing

OBSERVE: Your personal data on rainbetz.com is lawfully processed for defined operational, regulatory, and engagement objectives, with clear limitations and safeguards.

Provision of Gaming Services: To enable registration, manage accounts, verify user identity, process financial transactions, and facilitate responsible participation in games and betting activities.
Service Improvement: To evaluate, optimize, and personalize user experience, troubleshoot issues, and implement requested innovations or updates.
Marketing Communications: With your consent, to inform you of offers, updates, and events related exclusively to rainbetz.com.
Analytics & Performance: To gather and process data for business analytics, service monitoring, and reporting requirements, including player protection measures and regulatory compliance.
Fraud & Risk Management: To detect and prevent unauthorized activities, enforce anti-fraud systems, comply with KYC/AML requirements, and maintain the security and integrity of all gaming operations.

REFLECT: All processing purposes are regularly reviewed to avoid excessive data use, ensuring full alignment with AU privacy principles and international sector standards.

Disclosure & Sharing

OBSERVE: rainbet maintains strict protocols for data sharing and only discloses personal information externally under permitted legal conditions, as required or expressly authorized by you.

Payment Partners: Personal and transactional data may be shared with verified payment processors solely to facilitate deposits and withdrawals and comply with financial regulations.
Service Providers: Third-party providers, contracted under confidentiality agreements, may access limited data to support technical, analytics, or operational functions essential to rainbetz.com's operation.
Regulatory & Enforcement Bodies: Data is disclosed to domestic or international regulators, law enforcement, or authorized auditors exclusively as required for regulatory oversight (e.g., for KYC/AML or audit purposes under AU or Curaçao/Anjouan requirements).
Affiliates & Advertising Networks: With your explicit, revocable consent, non-essential data (e.g., for marketing) may be provided to rainbetz.com's approved affiliates or advertising networks. No personal data is sold or otherwise distributed for unrelated third-party commercial purposes.

REFLECT: Every sharing instance is documented and subject to contractual safeguards, following AU and international data protection obligations. All partners are vetted for regulatory compliance up to 2025.

International Transfers

OBSERVE: As a multi-jurisdictional operator, rainbet via rainbetz.com may transfer your data across international borders, including to our headquarters in Curaçao and operational offices in Anjouan, Union of Comoros.

Destinations: Data may be transferred to and processed in Curaçao, Union of Comoros, EU/EEA countries, and any other region required for lawful business or legal compliance (including Australia as market region).
Protection Mechanisms: All international transfers utilize recognized safeguards, including:
- Standard Contractual Clauses (SCC) under EU and AU guidance
- Binding corporate rules and equivalent protective frameworks
- Data minimization and encryption during all transmissions

REFLECT: rainbetz.com only transfers personal data overseas where adequate protections equivalent to AU legal standards are maintained. Detailed protocols exist to address cross-border risks, ensuring user data rights are enforceable, and all transfers are subject to review up to and including 2025.

Data Retention

OBSERVE: rainbetz.com maintains retention schedules reflecting legal and regulatory minimum standards, user needs, and operational equivalents as per AU and multi-jurisdictional requirements.

Personal Identification & Account Data: Kept for the duration of your active account and up to five (5) years after account closure, to comply with AML/KYC obligations and potential dispute resolution needs.
Transactional & Financial Records: Retained for at least five (5) years from transaction date, in accordance with relevant financial regulations.
Marketing and Preference Data: Stored until you withdraw consent or request deletion, unless otherwise legally required.
Cookies & Technical Logs: Session data generally retained for the duration of the session or up to two (2) years for persistent cookies, unless earlier deletion is requested or required for compliance.

Deletion Criteria: Data will be deleted upon user request, after meeting retention obligations, or upon expiration of the original processing purpose, except where law or legitimate interest requires further retention.

REFLECT: All records are periodically reviewed for deletion eligibility, and retention practices are regularly audited and updated to reflect AU legal standards as of 2025.

Your Rights

OBSERVE: In accordance with the Australian Privacy Act and applicable international standards, you are entitled to the following data rights with respect to your information as processed by rainbetz.com:

Right of Access: You may request information about what personal data we hold about you and how it is used.
Right to Correction: You may require inaccurate or incomplete data to be corrected or completed promptly.
Right to Deletion: You may request the deletion of your data, subject to statutory data retention obligations set by law or regulatory authorities.
Right to Restrict Processing: You may request limitation of the processing of your data where permitted under law.
Right to Object: You can object to direct marketing or to processing conducted on the basis of our legitimate interests.
Right to Data Portability: You can request a copy of your data in a portable format suitable for transmission to another provider.
Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing), you may withdraw it at any time without affecting lawfulness of prior processing.

REFLECT: To exercise any of these rights, please contact us at [email protected]. All requests will be handled according to legally mandated timeframes and verification procedures.

Cookies & Tracking Technologies

OBSERVE: rainbetz.com uses cookies and similar tracking technologies to facilitate website functionality, analytics, and, with consent, marketing personalization, in full compliance with AU privacy and tracking standards.

Session Cookies: Enable core features such as login persistence; deleted when you close your browser.
Persistent Cookies: Remain on your device beyond sessions for purposes such as remembering preferences; typically expire after two (2) years, unless deleted earlier.
Third-Party Cookies: Set by analytics (e.g., performance measurement) or marketing partners, always subject to your prior consent.

Managing Cookies: You may manage or delete cookies via your browser settings, or use any existing control panel provided by rainbetz.com to adjust consent preferences. Disabling some cookies may affect website functionality.

REFLECT: Full details of our cookie policy and specific purposes are available upon request or within designated user settings panels. Consent for non-essential cookies is requested transparently and managed in accordance with AU regulations as of 2025.

Data Security

OBSERVE: rainbetz.com upholds robust technical and organizational measures to safeguard user data from unauthorized access, misuse, or loss across all operational jurisdictions (including Australia).

Secure Sockets Layer (SSL) Encryption: All website traffic and data transactions are encrypted with industry-standard SSL protocols.
Storage Encryption: Sensitive informational databases are encrypted at rest and subject to access restrictions.
Access Controls: Data access is strictly role-based, granted only to verified staff on a need-to-know basis after background checks and confidentiality training.
Operational Audits: Regular internal and third-party security assessments, including system and process audits, ensure ongoing risk management and regulatory compliance.
Staff Training: All relevant rainbetz.com personnel undergo annual privacy and data security training tailored to prevailing AU and international regulatory requirements.

REFLECT: The effectiveness of security measures is regularly evaluated and updated, with incident response protocols and user notification procedures in place in compliance with AU Notifiable Data Breach (NDB) requirements. These measures address data risks through 2025 and beyond.

Complaints & Contacts

OBSERVE: rainbetz.com is committed to promptly and transparently resolving all privacy inquiries, concerns, and complaints, affording you full recourse under Australian law and international gaming codes.

Data Protection Contact: [email protected]
Enquiry Handling: Submit all privacy-related questions, access or correction requests, or formal grievances through the above email address.

Initial Response: All complaints are acknowledged within five (5) business days, with a preliminary response within thirty (30) days, subject to verification processes.
Escalation: If your resolution is unsatisfactory, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC) or appropriate regulatory body in your region.
Documentation: All complaints and enquiries are documented and monitored to ensure continuous improvement and compliance as mandated through 2025.

REFLECT: rainbetz.com values every user's privacy feedback and upholds a zero-retaliation policy. Our Data Protection Contact manages all complaints according to best practice dispute management principles under AU law.

Updates

OBSERVE: This Privacy Policy is periodically reviewed and updated in response to legal, operational, or technological developments. Material changes are proactively communicated to users.

Update Notification: Users will be informed of significant changes via prominent notices on rainbetz.com and, where appropriate, by direct email to registered users.
Policy Version & Effective Date: This version is valid as of 18 June 2025 and shall remain effective until superseded by a new version or until 31 December 2025.

REFLECT: Continued use of rainbetz.com following a policy update constitutes acceptance of the new terms. For any queries regarding the scope, substance, or implications of policy changes, please contact [email protected].